Legal
Last updated: August 2026
Old Dominion Animal Hospital (“we,” “us,” or “our”) operates veterinary hospitals in Charlottesville and Crozet, Virginia. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have. It applies to this website only. Your pet’s veterinary medical records are handled separately, as described below.
Information you provide. When you submit a contact or appointment request form, call us, or otherwise reach out, we may collect your name, email address, phone number, your pet’s name and species, and any details you choose to include in your message.
Information collected automatically. Like most websites, we may automatically receive standard technical information such as your IP address, browser type, device type, referring page, and the pages you view. This information is used in aggregate to understand how the site is used.
Our website may use cookies and similar technologies to keep the site working properly and to help us understand site traffic. Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of the site function.
We do not sell your personal information. We may share information with service providers who help us operate our website and practice — for example, our website host, our client portal, and our online pharmacy partner — and only to the extent needed to provide those services. We may also disclose information when required by law, or to protect the rights, safety, or property of our clients, our staff, or our patients.
Our site links to third-party services, including our client portal, our online pharmacy, and our social media pages. Once you leave our website, the privacy policy of that third party governs the information you provide there. We encourage you to review their policies.
Veterinary medical records created in the course of caring for your pet are maintained by the practice and are governed by Virginia law and veterinary professional standards — not by this website policy. To request a copy of your pet’s records or to have them transferred to another veterinarian, please contact the hospital that treated your pet.
We use reasonable administrative and technical safeguards to protect the information we hold. No website or method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security. Please do not send sensitive information, such as payment card details, through our website forms or by email.
We keep information submitted through the website for as long as needed to respond to your request and to meet our legal, professional, and recordkeeping obligations.
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
You may ask us to review, correct, or delete the contact information you have given us, and you may ask to stop receiving non-essential messages from us at any time. Depending on where you live, you may have additional rights regarding your personal information. To make a request, contact us using the details below.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.
If you have questions about this Privacy Policy, please contact us:
Charlottesville
811 Preston Avenue, Charlottesville, VA 22903
(434) 981-3228
Crozet
1263 Parkview Drive, Crozet, VA 22932
(434) 823-4300